Refund Policy – Crestwear.pk
At CrestWear.pk, we aim to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a clear and fair refund policy under the conditions outlined below.
1. Eligibility for Refund
Refunds are only applicable in the following cases:
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You received a damaged or defective product
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You received the wrong item or size due to our mistake
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The product is significantly different from what was described
To be eligible, you must report the issue within 3 days of receiving your order.
2. Conditions for Refund
To qualify for a refund, the product must:
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Be unused and unworn
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Be in original packaging with all tags intact
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Be returned in the same condition as received
Any item that does not meet these conditions may not be eligible for a refund.
3. Non-Refundable Cases
We do not offer refunds in the following situations:
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Change of mind after purchase
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Incorrect size selected by the customer (exchange may apply instead)
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Sale or discounted items (unless defective)
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Items damaged due to misuse or normal wear and tear
4. Refund Process
Once your refund request is approved:
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You will be asked to return the item for inspection
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After verification, the refund will be processed within 5–10 working days
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Refunds will be issued through the original payment method or as store credit (depending on the case)
Shipping charges are non-refundable unless the error is from our side.
5. How to Request a Refund
To request a refund, please contact us (link to the page) with your order details:
6. Policy Updates
CrestWear.pk reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page.